Summer Internship Series: Melanie Greene

Summer is almost over, meaning it’s time to catch up with our students on where they interned over the break. First up is Melanie Greene (BS in Information Technology with a minor in marketing), who interned at broadcaster SiriusXM and was kind enough to share her experience with us.

Take it away, Melanie!


IMG_3646Over the summer I had the privilege of interning at SiriusXM within the Business Intelligence department of the company. I have been working with the IT Desk Support gaining exposure to the corporate world and the IT infrastructure of SiriusXM. I have a mentor who is the Site Supervisor. He has been training and teaching me along this journey. It is hard to fathom that it has been over two months since I started – time flies when you’re having fun!

Since I started back in June, I have gained a vast amount of knowledge and hands-on experience dealing with equipment and developing relationships. Establishing a good professional working relationship is essential to getting the job done, and hopefully opening the doors to professional development in the future.

IMG_4318Working in the field is completely different from reading a textbook – I value a hands-on approach to learning because there is nothing like diving into the field and participating in real world problems. Throughout my internship I have replaced and allocated equipment to my co-workers, moved employees from one location to another, replaced hardware in desktops, managed the inventory of hardware in Active Directory, reviewed the updates of machines in System Center Configuration Manager, and fulfilled tickets generated by employees on ServiceNow. Additionally I have updated the inventory of hardware in our Access database and created excel spreadsheets to keep track of newly acquired hardware. I also imaged machines with the SiriusXM build. My tasks changed every day depending on what my mentor asked me to do.

IMG_4344A lesson my mentor taught me when troubleshooting is to consider many reasons why something is not working. I could also see how this lesson applies to life. I feel that I have gained many new skills and strengthened many old ones. To work in this field or any industry, I have learned that it is essential to have stellar communication skills when asking the right questions, to manage customer relationships, and to troubleshoot relentlessly. These skills can be applied to a variety of jobs because they are invaluable.

I cannot fathom how fast the summer has gone. At SiriusXM I have had the opportunity to attend Snack and Learn Sessions where myself and the other interns would enjoy snacks and listen to an employee of the company discuss their journey on how they got where they are today. Towards the end of the internship there was an Intern Celebration Luncheon where we talked about our experiences and munched on delicious pizza and Ben & Jerry’s ice cream from our Intern Advisor which was extremely generous. I had a wonderful time attending the Snack and Learn Sessions, the Resume Workshop, and the Intern Celebration Luncheon.

IMG_4275One of my favorite parts of this internship has been meeting so many interesting employees from different walks of life and career backgrounds. I am fascinated speaking with my colleagues because I learn and grow as a technologist, a student, and a future woman in the workforce. It is intriguing to hear about everyone’s positions and the work that they do. I have met Java Developers, Web Designers, Application Developers, Marketing Managers, among many others – everyone’s job contributes to the success of the company. Everyone has been so kind to me and I cannot thank them enough for making me feel so comfortable and providing an environment for me to thrive and learn. It has been truly an unforgettable experience. I will most definitely be remaining in contact with everyone that I met and worked with. I hope the door remains open so that I could embark on more opportunities with SiriusXM.

I strongly thank all the professors I have had at Pace for challenging me and giving me the necessary foundation for thriving in the workforce and exposing me to endless opportunities.

D-D-D Defense! (or rather, C-C-D-C Defense!)

The Pace Cybersecurity Team based on the Pleasantville campus started the spring semester by competing in the virtual qualifier for the regional Collegiate Cyber Defense Competition (CCDC).

IMG_1351 IMG_1371NECCDC 2015 Nick

Out of the twenty problems our cyber warriors had to address over the eight-hour competition, challenges included things like defending a small business network against a big bad Red team, the configuration of a Palo Alto firewall, implementation of SSH on Linux servers, and an internal vulnerability audit with OpenVAS, to name a few.

NECCDC Team 2015
(L to R): Mayrimar Vega-Vasquez (BS/IT), Joseph Glasser (BS/IT), Kaila Letteri (BS/IT) co-captain, Joseph Jacob (BS/IT), Brian Bounos (BS/CS), Joel Thomas (BS/CS), Nick Terrasi (BS/IT) co-captain, and Patrick Prescott (BS/IS).

Kaila Marie Letteri, a senior Information Technology major reflects on her experience.

“I found out about the Pace Cybersecurity Team in my junior year. I was very interested in getting involved in activities that would prepare me for a career in IT Security since my long-term goal is to work for the FBI or the CIA. I felt this cyber defense competition would be the perfect opportunity to expand my IT Security skills. However, after a few meetings I was intimidated because I did not know a lot, and I felt that the students on the team knew so much more than me. Now, in my senior year, I decided to give the competition one more try. After attending the first few meetings, the team held elections for captain positions. I told myself that this time I would not give up no matter what, and that it was meant to be a learning experience. It soon turned out to be one of the best learning experiences I have had at Pace.

I decided to run for team captain, and I was surprised to find out that I had been chosen to lead the team! We quickly started getting into gear by hosting meetings every Monday and Friday throughout the entire fall semester. We spent 60+ hours preparing the virtual environment for practice, running through different competition scenarios, and getting up to speed. The security-related courses most of us have taken provided a good base for the competition.

The team was a lot of fun this year! We had great chemistry and worked very well together. We were from different majors within Seidenberg, from different years, and with different levels of experience, but we made it work perfectly! I had so much fun spending time with the team and making new friends. We created a lot of great memories and inside jokes that I will remember for many years to come. However, it was not all fun and games because we all worked very hard learning new things and improving our skills. So when we had to get serious and go to work, we did.

I gained quite a bit of technical knowledge by joining this team and I would recommend the competition to any student interested in security. It is a learning process for many so do not get intimidated the way I did at first. You will learn what you need to know along the way. You will also learn how to work as a team and that is a skill an IT professional needs to master!”

The team was supported by the IT Department in Westchester, and was coached by adjunct professors Andreea Cotoranu and John Watkins. Those interested in joining the team next year should get in touch with professor Cotoranu at acotoranu@pace.edu.